PRIVACY POLICY
We are committed to safeguarding the privacy of all patients who attend our centre; this policy sets out how we will treat your personal information. This document has been devised to reflect the new GDPR regulations which come into force from 25th May 2018. It may be updated from time to time in accordance with any new regulations.
- Who We Are
We are Reflex Spinal Health, which is the trading name of Reflex Chiropractic Ltd, 17 Church Road, Caversham, Reading, Berkshire, RG4 9BD. Contact email: info@reflexspinalhealth.com. For the purposes of processing your personal data we are the data controller.
- What Personal Data Do We Collect and What Do We Do With It?
We record and collect the following categories of personal data: name, address, telephone numbers, date of birth, email address, health information including medical history, diagnosis and treatment data. Our lawful basis for processing this data is one of contract, and for the health information, the provision of health-related services as a provider of chiropractic, osteopathic and massage therapy care. In addition, we will only examine or treat you with your prior explicit consent.
- Retaining Your Personal Data
Whilst you are under care at our centre we will continue to store and use your personal data. Once you have been discharged, we will be required to retain your personal data for a minimum of eight years. In the case of a child receiving care, after discharge personal data will be retained until the date of their 25th birthday; or 26th birthday if the child was age 17 when discharged.
- Your Rights
As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.
You may request a copy of your data at any time. Please make such a request in writing; or by email to the data controller whose details are given above in point 1. Please provide the following information: your name, address, telephone number, email address and details of the information you require. We will need to verify your identity so we may ask for a copy of your passport, driving license and/or a recent utility bill.
If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact the centre directly and any necessary corrections to your data will be made promptly.
If you believe we should erase your data, please contact the data controller, whose details are given above in point 1.
If you wish us to stop storing or using your data, please contact the data controller, whose details are given above in point 1.
- Data Breaches
Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the person who is dealing with the breach; explain to you the nature of the breach and the steps we are taking to deal with it.
- Should You Wish To Complain
You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.
- Automated Decision Making And Profiling
We do not use any system which uses automated decision making or profiling in respect of your personal data.
- Contact
If you have any questions about this privacy policy or our treatment of your personal information; please write to us at the address given above in point 1.